Whether you already have a PBX (Private Branch Exchange) at the office and want to replace it or are just thinking of getting one, making a choice can be pretty difficult. There are so many options on the market: digital, on-site, hybrid – and then, of course, there’s cloud-hosted PBX.
You probably even thought about it but couldn’t decide if you need it. Is it really the best modern solution? Or perhaps it’s an unnecessary addition, and you’d be better with your old PBX? We made a choice easier for you: here are the top three benefits of a cloud phone system.
Having a cloud-hosted PBX means you don’t have to purchase all of the expensive hardware and hire people to set it up. You even won’t have to worry about the fee for managing the hardware – it’s shared between thousands of users, which can significantly reduce the cost compared to the cost of fixed lines.
You and your employees can now work from anywhere in the world – all you need is an appropriate smartphone, regular phone, or computer. The best solution for our pandemic times! The other benefit is that you can flip the calls from your desk phone to your smartphone and even work on the road.
One small technical issue can put the whole office out of action for hours when it comes to fixed lines. With a cloud phone system, it’s not a problem anymore – providers usually have a highly redundant infrastructure with dedicated resources and servers in different cities, so all you need is a good internet connection. Even if there’s a natural disaster, servers can get back to work in a few seconds – and your office life won’t stop. With a cloud-based PBX, no vandalism, local hardware failures, or power outages can scare you.
Of course, as with any phone system, PBX has its cons – the main requirement for it is a stable internet connection. However, in today’s technology era, it becomes less of a problem every year. Of course, in the end, it’s you who makes a decision – choose carefully. And, if you want to learn more about the benefits of a cloud-based PBX, check this infographic provided by Yeastar.